Help

Telephone Support

If you are having any difficulties using this website, or would like to find out more about the services and products we offer and how they are administered, call 0870 7700 270.

Technical Requirements

We know that there is a wide variety of equipment currently being used by our customers. So we've designed OneClickHR to be as flexible as possible, and to fit a screen size of 800x600 pixels. (Tip: if you're not sure about this, and are using Windows software, go into Windows Help and go to Display Properties.)

Browser

Please note that there are a large number of screens for you to view on the site. To be able to do this, your browser will need to be Netscape Navigator® 3.0 or above, or Microsoft® Internet Explorer ™ version 5.0 or above. In general, as with any internet site, the appearance of OneClickHR on your screen will very much depend on the way your computer is set-up. We recommend that the following be considered a minimum specification to make the most of OneClickHR.

• Modem speed 28.8. Monitor Specifications 800x600 with at least 256 colors setting
• Netscape Navigator® 3.0, Microsoft® Internet Explorer ™ 5.0

Registration Troubleshooting

If you have a problem registering, we suggest you check the following:

• Have you completed all the questions marked requested?
• Have you accurately re-keyed your chosen password?
• Have you chosen an account name and/or password?

If you still cannot register, please send an e-mail to hrupdate@vizualhr.com.

Common User Problems

Failure to receive an email confirming registration
Please enter your correct email address when registering in order to ensure you receive an email confirming your registration.

Error messages
OneClickHR is updated regularly. It is possible that links to sections of OneClickHR that are saved in the Favourites section of your browser may become outdated. Attempts to access outdated links may result in error messages. To avoid this, we suggest you regularly use your browser's refresh function.

Repeated prompts to log in
In order to improve our website, OneClickHR uses 'cookies'. These are small files that store information on your computer's hard drive, and allow OneClickHR to recognise you when you use our website. When you reach a page on the website that requires input of your account details the cookie is sent back with the details and therefore 'unlocks' the next page. However if your browser is not set to accept cookies, you will repeatedly be brought back to the log in screen when you try to access pages on OneClickHR. In order to avoid this, we suggest that you adjust your browser's security settings to enable your computer to accept cookies. None of your personal information is stored within cookies transferred back to us.

'My account details' page is repeatedly displayed following log-in
You may need to delete the temporary internet files which are stored on your computer. Then close your browser completely. Re-open the browser and try to log in to VizualHR.com again. If the problem persists please contact us on the number below.

If you are still experiencing problems, please contact us by telephone on 0844 7700 270.

Payments

Many people are cautious about typing credit card information onto the Internet. OneClickHR is a fully protected site and this means that your details are actually safer than when processing a credit card payment in a restaurant. However, if you prefer, we also provide a direct debit and a credit account facility. Click here for further details.